Privacy Policy

Welcome to Novdox Labs (“Novdox”, “we”, “us”, “our”). Protecting your privacy is very important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard the personal information we obtain from visitors and users of our website https://novdox.com (the “Site”) and related services (the “Services”). By accessing or using our Site/Services, you accept the practices described in this policy.

1. Information We Collect

We may collect and process various types of information about you, including:

a. Personal Information You Provide

When you interact with our Site or Services, you may provide certain personal data, such as:

Name

Email address

Phone number

Company / Organization name

Job title

Country / address

Message or inquiry content

Other information you include when you contact us or fill forms

b. Automatically Collected Information

We also collect information automatically when you use our Site, such as:

Log data: IP address, browser type, operating system, access times, referring page, pages visited

Device information: device type, unique device identifiers, mobile network information

Usage data: how you use the Site (which pages you viewed, links clicked, time spent)

Cookies and similar technologies: We use cookies, web beacons, and similar tools to collect data and improve your experience (see “Cookies & Tracking” section).

c. Information from Third Parties

We may receive information about you from third-party services (e.g. analytics providers, social media platforms) or business partners, consistent with their respective privacy policies and your consent.

2. Use of Your Information

We use your information for purposes including:

To respond to your inquiries, requests, or support needs

To provide, maintain, and improve our Site and Services

To personalize user experience (e.g. remembering preferences)

To send you administrative communications, updates, or marketing (where permitted)

To monitor usage, perform analytics, and diagnostics

To detect, prevent, and address security issues, fraud, or abuse

To comply with legal obligations

We will not use your information in ways that are incompatible with the purposes disclosed in this policy, except with your consent or as required by law.

3. Legal Basis for Processing (If Applicable)

If or where applicable (e.g. under GDPR or equivalent regimes), our lawful bases for processing personal data include:

Consent: You give us permission to process your data (e.g. when you submit a form)

Contractual necessity: To perform services or respond to your requests

Legitimate interests: For business operations, security, analytics, improving services, provided your rights are respected

Compliance with law: To comply with legal obligations or investigations

4. Cookies & Tracking Technologies

We (and our third-party partners) use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you use the Site and to enhance your experience.

Types of cookies used may include:

Essential cookies – required for basic site functionality

Performance / analytics cookies – to collect aggregated usage data

Functional cookies – to remember your preferences

Advertising / targeting cookies – to deliver relevant ads or content

You can manage or decline cookies via your browser settings (though disabling some cookies may affect your experience).

5. Sharing & Disclosure of Information

We may share your data in the following circumstances:

With service providers / vendors who help us operate the Site or deliver the Services (e.g. hosting, analytics, CRM providers)

With business partners if needed for integration or joint offerings

To comply with legal obligations or respond to lawful requests (court orders, subpoenas)

To protect rights, safety, or property, including investigation of fraud

In connection with a business transaction (sale, merger, reorganization), subject to confidentiality protections

With your consent or at your direction

We do not (unless required by law) sell your personal data to third parties for their direct marketing.

6. International Data Transfers

Because Novdox operates globally, your personal data may be transferred to, stored, or processed in countries other than your own. We will take appropriate safeguards (e.g. contracts, standard data protection clauses) to ensure adequate protection of your data consistent with applicable laws.

7. Data Retention

We retain personal data only as long as needed to fulfill the purposes outlined above, or as required by law. When data is no longer needed, we securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights over your personal data, including:

Right to access, correct, update, or delete your personal data

Right to restrict or object to processing

Right to data portability

Right to withdraw consent (where processing is based on consent)

Right to lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, please contact us (see “Contact Us” below). We may ask you to verify your identity before fulfilling your request.

You may also opt-out of marketing communications by following unsubscribe instructions in such communications or contacting us directly.

10. Children’s Privacy

Our Site and Services are not directed at children under 16 (or higher age as required by local law). We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it.

11. Third-Party Links & Features

Our Site may include links to third-party websites, tools, or embedded features (e.g. social media, external content). These third parties may collect data about you. We are not responsible for their practices — check their privacy policies before using those sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, e.g. to reflect changes in law or our operations. We will post the revised version on our Site and notify you (e.g. via email or announcement) where required. The “Last updated” date above indicates when changes last occurred.